Expert program and project manager with over 15 years of experience in the design, construction, implementation, and completion of application development and IT infrastructure projects. 

• Experienced in design and implementation of ITIL Processes.
• Knowledgeable of Enterprise Architecture Concepts
• Consistently understands, conveys, and meets project budgets, deadlines, and expectations.
• Experienced in handling vendor and 3rd party software relationships.
• Experienced in offshore development and managing virtual teams.

Education and Certifications:

• M.B.A., Rochester Institute of Technology
• B.S. I. T., Southern Illinois University
• PMP Certified (Project Management Professional, Project Management Institute)
• SCRUM Certified
• MCTS (Microsoft Certified Technology Specialist, Microsoft Project 2007)

 Senior System Administrator and Systems Management Project Coordinator. 

• 15 years of experience installing, troubleshooting and repairing computer software and hardware in distributed computing business environment. 
  
• 8 years of hands-on Customer Service and Service Management, providing technical support, both deskside and remote, including building personal computers, client software installations and imaging, and verifying installations and configurations.
• 5 years of experience leading and coordinating technology implementation projects.

System Administration skills including:

• Microsoft Windows 98/2000/NT/ME/XP/Vista/7/8/8.1/10
• Apple OS X
• Data Communication protocols such as: TCP/IP and UDP
• AirWatch MDM (Mobile Device Management)
• Flexera AdminStudio 2015
• Altiris Software Management 7.5
• Dell, HP, and Custom Built Hardware

Project Coordination skills including:

• Project planning and scheduling using Microsoft Project and Project Server
• Microsoft Office applications including Excel, Visio, Power Point and Word
• Project invoicing using QuickBooks
• Excellent client-facing and internal communication skillsExcellent written and verbal communication skills

 Educator with over 20 years of experience in the field of education and language acquisition in a number of settings:  schools, corporations, private lessons, translation services etc.  Developed a unique and varied approach to providing teaching and training people in a language to meet various goals, and can provide a tailored approach to your specific needs. 

I also deliver web-based services on-line, from developing and delivering web based courses to translating or facilitating communication in multilingual business settings.   

• Translation:  English-French-Spanish
• Tutoring:  French, Spanish, or English as a Second Language
• Facilitating communication among co-workers in a multilingual environment
• Survival French Spanish or English  crash courses for very specific topics and situations
• Online Course development and delivery.